Learn how to handle difficult customers and situations confidently, maximize each customer contact, and develop loyalty.
What you will learn
Upon completing this course you will have the skills to:
- Handle difficult customers and situations
- Make the most of every customer contact
- Develop customer loyalty
- Feel confident in any customer situation
Who should attend
This course is recommended for:
- Customer Service managers
- Customer Service staff
- Account managers
- Account management teams
Key topics
- Defining Good Customer Service
- Achieving Real Excellence in Customer Service
- Dealing with Difficult, Rude or Indifferent Customers
- Caring for Yourself as well as your Customers
- Handling Complaints with Empathy and Efficiency
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