Tips for Interview

http://www.youtube.com/watch?feature=player_embedded&v=Uqb81XAk59w

Do You want to join airlines as cabin Crew?

Do you want to know what cabin crew have undergone before smiling (if he or she is) at you during boarding?

After a series of bleeding screenings, group dynamics, panel  interviews and medical exam you finally made it! You’re one of the successful candidates who will undergo the Cabin Crew Training!

Working up there in the air is primarily for safety of the passengers and passenger service is secondary. That is why the training for cabin crew spends more time in safety procedures but it does not mean that passenger service should be compromised.

Introduction

The airline will give you the company and aviation policies. They will also help you to familiarize  with airline terminologies, time zones, flight operations.

Grooming

There are different grooming standards in every airline. For Saudia, they do not require the crew to wear eyeshadow. Pink to pinkish brown lipstick and blusher are required same with the nail polish. If you do not want to wear nail polish, your nails should be short and neatly buffed. Weight should be proportional to height, skin should have clear complexion and if wearing braces, it must be not visible.

Safety

Emergency aircraft situation is the least that could happen in-flight or even on-ground. There could be a very little chance of  having emergency but we should all be prepared when it happens and your cabin crew are trained in this kind of situation. Every time you have a flight look closely at the safety demonstration may it be live or in video because you will be up there at a maximum altitude of 40000 feet above sea level. Also, listen to your cabin crew when they are doing the safety compliance before take off and landing — the critical phases of the flight. For your own safety   

Safety Demo

Safety Demo

Emergency Equipment

The trainees are familiarized with the location and use of the equipments. In every aircraft type (Boeing, Airbus, md90 etc) there are different configurations and the crew should have memorized it by heart.

Decompression

If for any reason the pressurization system fails, or a break occurs in the aircraft structure, the result will be a decompression. A slow decompression may occur where, for example, a door seal fails, resulting in a gradual rise in cabin altitude and a decrease in cabin temperature (the external temperature at cruising altitude is over minus fifty degrees Celsius).

If a rapid decompression occurs, the sudden equalization of air pressure causes the cabin air to condense, which results in a temporary misting effect. Gases in the body will vent, although a blocked nose from a cold or hay fever may prevent the ears from clearing, causing ear-ache and in severe cases, may result in perforated ear-drums. Any loose objects in the cabin will fly around and if there is a hole in the fuselage (for example a broken window), objects will initially be sucked towards it. This is one of the reasons why the crew, during the safety demonstration, suggest that you should keep your seatbelt fastened whenever in your seat (the other being an unexpected encounter with clear air turbulence, where aircraft have been known to drop hundreds of feet in seconds). Amongst those decompressions caused by failures in the fuselage, there are two catalogued in which passenger’s lives were saved due to the ‘Fasten Seatbelt’ signs having been illuminated at the time. (decompression)

Emergency Situations

There are two types, one in land and the other one in water called ditching. Also in each situation, there is planned (anticipated) emergency landing where the crew and passengers can still prepare themselves and the aircraft before impact. The other one is unplanned (unanticipated) emergency landing, where the danger happened without prior notice or manifestations. When the aircraft made an impact on terrain or in water, the crew should evacuate the passengers within 90 seconds (the time where the aircraft stays afloat on water). In ditching, the training is really hard because you have to swim and carry passengers and board the raft.

Ditching On water

Hijack

The flight crew are also trained to deal with them. it is very confidential 

Explosives

Same with the previous one.

First Aid

 Cabin crew are trained first aiders. Especially to flying related sickness like hypoxia, hyperventilation, cardiac arrest even fractures and emergency child-birth.

Special Handling passengers

The airline will instruct the cabin crew trainees the procedures on how to deal with them like blind, deaf, mute, reduced mobility, prisoners, deportees, stretcher passenger etc. The procedures differ from airline to airline.

Passenger Service

The crew are trained how to serve in different zones (First class, Business Class and Guest Class). Before the flight, the flight crew will do a briefing while the passengers are checking in for the flight. The purser will assign different positions to each member of the flying crew. Some will be in charge of the galley (aircraft kitchen to prepare meals) and some in the aisle (to serve and attend to passengers’ needs). Those in the First and Business class are usually the senior crews with longer flying experience. In every airline, there are different standard procedures on how to serve beverages, cold or hot snacks and hot meals. The worst part of the service is the collection of meal trays. I hope that every passenger would not make his or her tray very bulky like a dump site so that it would not be hard for the crew to stack it inside the collection cart .

When a certain topic in the training ends, there would be an exam. Written, oral and practical. If you fail the first time, the retake should be 100%. But if you fail three times, you will be dismissed and recycled into the next class.

The training involves mental and physical stamina. That is why vitamins and sleep are very important especially after graduation when you will get your license to start flying and experience different time zones.

If you are planning to try, at least I gave you an idea on what you will expect. If we can do it, there is no doubt that you can. As long as you are interested and focused, you will fly 

Fire Fighting and Smoke Training

Description


The aim of the Fire Fighting and Smoke Training Course is to train participants in prevention and extinguishing of fire and use of firefighting equipment on board an aircraft.

Training Modules

General principles
Prevention of fire
Possible sources of fire in a/c
Fire extinguishers (Halon, Water)
Personal Breathing Equipment, Oxy Crew and other equipment
Extinguishing of real fire using Fire Fighting Trainer
Cabin Crew coordination in an enclosed, simulated smoke-filled environment

Training Methodology


Instruction, Video TV, Power Point Presentations, Handouts

Water Survival Training

After completion of this course the student will know how to:

Use and don life jackets/vests in water;

Use water survival equipment and enter life raft in water;

Demonstrate satisfactory swimming skills.

Water Survival and ditching training consists of 3 h theoretical and 

practical training.

The main points are:

Water survival;

Donning of life jacket/vest in water;

Swim and transport unconscious person,

be visible from air, 

stay in proper position, 

keep warm.

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Customer service

Learn how to handle difficult customers and situations confidently, maximize each customer contact, and develop loyalty.

What you will learn

Upon completing this course you will have the skills to:

• Handle difficult customers and situations
• Make the most of every customer contact
• Develop customer loyalty
• Feel confident in any customer situation

Who should attend

This course is recommended for:

• Customer Service managers
• Customer Service staff
• Account managers
• Account management teams

Key topics

• Defining Good Customer Service
• Achieving Real Excellence in Customer Service
• Dealing with Difficult, Rude or Indifferent Customers
• Caring for Yourself as well as your Customers
• Handling Complaints with Empathy and Efficiency